Kudos to...

...NYC emergency services respondents. If you have ever witnessed someone in the throes of a heart attack, you know how unsettling it can be. People react differently to emergency situations; some with morbid curiosity, some become paralyzed with uncertainty, some are natural care givers.

Last night I managed to keep a cool head when dealing with 911 while watching the devastating effects of a heart attack wash over the face of a customer. It was just short of horrifying to see this man lose touch with reality while remaining conscious. It takes a special person to administer a professional and caring demeanor in any given environment.

Indeed, it took longer to complete the phone call, than for the first of the responders to arrive. My prayers go out to this man and his family, and my appreciation is renewed for the people who save our lives every day.

We all tend to take things for granted, until we find ourselves in that wake up! situation. Thank you to all the unsung people we rely on every day without even realizing their worth.